Support Center
Get help when you need it. We're here to support your success.
Access our comprehensive help resources, documentation, and expert support team. From quick FAQs to detailed technical guides, we've got you covered.
How Can We Help You?
Find quick answers or get in touch with our support team
Documentation
Comprehensive guides and API documentation to help you integrate Fino Pay Hub
View DocsDocumentation & Guides
Everything you need to get started with Fino Pay Hub. Our comprehensive documentation covers integration guides, API references, and best practices.
Quick Start Guide
Get up and running with Fino Pay Hub in under 30 minutes
- Account setup
- API key generation
- First transaction
- Testing environment
API Documentation
Complete reference for all Fino Pay Hub APIs and webhooks
- Payment APIs
- UPI integration
- Webhook setup
- Error handling
Mobile SDKs
Native SDKs for iOS and Android applications
- Android SDK
- iOS SDK
- React Native
- Flutter plugin
Plugins & Extensions
Ready-made plugins for popular platforms
- WooCommerce
- Shopify
- Magento
- WordPress
Security Guide
Best practices for secure payment processing
- PCI compliance
- Data encryption
- Security checklist
- Fraud prevention
Analytics & Reporting
Understanding your payment data and reports
- Dashboard overview
- Transaction reports
- Settlement details
- Custom analytics
Frequently Asked Questions
Quick answers to common questions
Getting Started
How do I create an Fino Pay Hub account?
Contact our sales team to get started. We'll guide you through the KYC process and account setup.
What documents are required for KYC?
Business registration certificate, PAN card, bank account details, and authorized signatory documents.
How long does account activation take?
Account activation typically takes 2-3 business days after document verification.
Is there a setup fee?
Setup fees vary based on your requirements. Contact sales for detailed pricing information.
Technical Support
What payment methods do you support?
UPI, QR codes, credit/debit cards, net banking, and digital wallets. Bill payments coming soon!
Do you provide test environment?
Yes, we provide a sandbox environment for testing integrations before going live.
What are the transaction limits?
Transaction limits vary based on your business profile and verification level. Contact support for details.
How do I handle failed transactions?
Our system automatically handles retries. Use webhooks to track transaction status in real-time.
Billing & Payments
When do I receive settlements?
Settlements are processed on T+1 or T+2 basis depending on your agreement.
What are your transaction fees?
Transaction fees depend on payment method and transaction volume. Contact sales for custom pricing.
How can I track my transactions?
Use our dashboard to track all transactions, settlements, and generate reports in real-time.
Security & Compliance
Is Fino Pay Hub PCI DSS compliant?
Yes, we maintain PCI DSS compliance and follow all security best practices.
How do you handle data security?
We use 256-bit SSL encryption and maintain strict data security protocols.
Are you RBI authorized?
We work with RBI-authorized payment partners to ensure full regulatory compliance.
Submit Support Ticket
Can't find what you're looking for? Submit a detailed support request
Other Ways to Reach Us
Multiple channels to get the help you need
Email Support
Get detailed help via email
Support@finopayhub.com
Response within 24 hoursPhone Support
Speak directly with our team
+91 89717 90319
Mon-Fri 9AM-6PM ISTOffice Visit
Visit our office in Bangalore
Whitefield, Bangalore
Schedule an appointment