Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of Fino Pay Hub payment solutions and services provided by Aurape Solutions Private Limited ("Fino Pay Hub", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.

2. Definitions

• "Services" means all payment solutions, including UPI, QR codes, POS systems, PayIn/PayOut solutions
• "User" means any individual or entity using our services
• "Merchant" means businesses using our payment acceptance solutions
• "Customer" means end-users making payments through our platform
• "Transaction" means any payment or fund transfer processed through our services

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into agreements
• Provide accurate and complete information
• Comply with all applicable laws and regulations
• Not be prohibited from using financial services

4. Account Registration and KYC

4.1 Registration Requirements

• Complete account registration with accurate information
• Provide valid business documentation (for merchants)
• Complete KYC verification as per RBI guidelines
• Maintain updated contact and business information

4.2 Account Security

• Maintain confidentiality of login credentials
• Use strong passwords and enable two-factor authentication
• Immediately report unauthorized access or suspicious activity
• Accept responsibility for all activities under your account

5. Services Offered

5.1 Payment Solutions

• UPI payment processing
• QR code generation and payment acceptance
• POS system integration
• PayIn and PayOut solutions
• Transaction reporting and analytics

5.2 Service Availability

Services are available 24/7, subject to:

• Scheduled maintenance windows
• Banking system availability
• Third-party service provider availability
• Regulatory requirements

6. Fees and Charges

• Transaction processing fees as per current rate card
• Setup and integration charges (if applicable)
• Additional service fees for premium features
• Penalty charges for policy violations
• All fees are exclusive of applicable taxes

Fee structure is available on our website and may be updated with prior notice.

7. Transaction Processing

7.1 Transaction Authorization

• All transactions require proper authorization
• Failed transactions may be subject to retry mechanisms
• Duplicate transactions will be identified and handled appropriately
• Transaction limits apply as per regulatory guidelines

7.2 Settlement

• Funds settlement as per agreed timelines (typically T+1 or T+2)
• Rolling reserve may be maintained for risk management
• Settlement may be delayed for verification or compliance reasons
• Bank holidays may affect settlement timelines

8. Prohibited Activities

Users are strictly prohibited from:

• Using services for illegal or fraudulent activities
• Money laundering or terrorist financing
• Processing payments for prohibited businesses
• Attempting to manipulate or hack our systems
• Creating fake or multiple accounts
• Circumventing security measures
• Using services in violation of any laws

9. Risk Management and Fraud Prevention

• We employ automated fraud detection systems
• Suspicious transactions may be flagged or blocked
• Additional verification may be required for high-risk transactions
• We reserve the right to refuse or reverse transactions
• Cooperation required in fraud investigations

10. Data Protection and Privacy

• Personal and transaction data handled as per our Privacy Policy
• Data shared with authorized partners and regulators only
• Industry-standard security measures implemented
• Data retention as per regulatory requirements

11. Intellectual Property

• Fino Pay Hub brand, logos, and trademarks are our exclusive property
• Technology and software are protected by intellectual property laws
• Users granted limited license to use our services only
• No reproduction or unauthorized use of our intellectual property

12. Disclaimers and Limitations

12.1 Service Availability

We strive for maximum uptime but do not guarantee uninterrupted service availability.

12.2 Third-Party Services

We are not responsible for third-party service failures or interruptions.

12.3 Limitation of Liability

Our liability is limited to the transaction amount or fees paid, whichever is lower.

13. Termination

13.1 Termination by User

• Users may terminate their account with 30 days notice
• All pending transactions must be completed
• Outstanding dues must be settled

13.2 Termination by Fino Pay Hub

• We may terminate accounts for policy violations
• Immediate termination for fraudulent activities
• 30 days notice for general termination
• Regulatory compliance may require immediate termination

14. Dispute Resolution

• Good faith effort to resolve disputes amicably
• Escalation process through customer support
• Arbitration in Bangalore, Karnataka for unresolved disputes
• Governing law: Laws of India

15. Amendments

We reserve the right to modify these Terms with 30 days notice. Continued use of services after modifications constitutes acceptance of updated Terms.

16. Contact Information

For questions about these Terms, contact us:

17. Regulatory Compliance

These Terms are subject to RBI guidelines, Payment and Settlement Systems Act, 2007, and other applicable financial regulations in India.